Frequently Asked Questions(FAQ)

Shipping

What is the typical processing time for orders placed with SOD Trading?

Orders placed with SOD Trading are typically processed within 2-5 business days upon completion of payment.
How long does it take to receive the package after it's been packed?

After packing, the package typically takes an additional 3-5 business days to arrive when ground shipping is selected.
What happens if I place an order after 5:00 PM EST?

Orders placed after 5:00 PM EST will be processed on the following business day.
How are shipping rates determined for orders?

Shipping rates for orders with International Silver vary based on the location and order quantity.
Which shipping carrier does SOD Trading use for all orders?

SOD Trading ships all orders using UPS.
Do orders qualify for free shipping?

Yes, orders over $100 qualify for free shipping within the 48 contiguous US states.

Payments

What payment methods are accepted for customers?

UPS COD, Credit Cards, Paypal, Amazon Pay, Apple Pay, G Pay, Meta Pay, Shop Pay, Venmo, etc
Are company checks accepted for first-time purchases?

No, company checks are accepted for the second and subsequent orders, not for first-time purchases. And checks need to be paid in advance of shipping.

Returns

What is the return policy for orders?

All orders can be returned for any reason within 7 days of receiving the order.

How do I initiate a return?

To facilitate a return, contact us to request a return authorization number. This number is required for all returns.
Is there a restocking fee for canceled orders?

Yes, for canceled orders, a restocking fee of 20% of the total price will be assessed.